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Delivery & Return Policy

Return Policy

We understand that sometimes circumstances may change, but please note that our return policy states that all purchases are non-returnable. Once an order is placed and the product is received, we cannot accept returns or provide refunds.

We encourage our customers to carefully review their orders before making a purchase to ensure it aligns with their requirements. If you have any questions or concerns about a product, we are here to assist you prior to making a purchase.

We strive to provide accurate product descriptions and images on our website to help you make an informed decision. In the rare event that you receive a damaged or defective product, please reach out to our customer service within 24 Hours so that we can address the issue promptly.

We value your satisfaction and want to ensure a positive experience with our products. If you have any specific concerns or questions about our return policy, please contact our customer service team who will be happy to assist you.

Delivery Policy

We are committed to providing a seamless delivery experience for our customers. VAT Included: The prices listed on our website already include VAT, ensuring transparency and no hidden charges.

Free Delivery on all on orders within England.

International Orders

To for any specific inquiries regarding shipping, please reach out to our customer service team. We will be happy to assist you and provide the necessary information. It's important to be aware that goods dispatched to destinations outside the UK may be subject to Customs duties and taxes, and these charges will be the responsibility of the receiver.

Orders to USA,Belgium, France, Italy, Spain: Standard delivery fee of £20 (Free for orders over £70) --- 10-12 Business Days

Orders to Korea, Thailand, India, Singapore, Malaysia: Standard delivery fee of £26 (Free for orders over £80) --- 12-14 Business Days

If you wish to order outside the above countries, please Contact or live chat with us for more information

We appreciate your trust in our products and services. If you have any further questions or require assistance with your order or delivery, please do not hesitate to contact our customer service team.

Store Pickup Information:

We are pleased to offer a convenient and free store pickup option for our customers. Upon selecting this option, you will receive a notification via SMS at +44 7562762407 or email at to coordinate a preferred pickup time. Please respond with your preferred time at your earliest convenience.

Please note the following details regarding our store pickup service:

  1. Product Hold Time: We will hold your selected products for a duration of 30 minutes from your booked pickup time. It's important to arrive within this time frame to ensure availability.

  2. Cancellation and Rescheduling: We understand that plans may change. You have a 24-hour window to cancel or reschedule your pickup without any additional charges. After this period, a rescheduling fee may apply.

When you come for pick-up, remember to bring your order confirmation and ID for collection.

Order Processing Time: We strive to process and dispatch orders promptly, ensuring that your package is on its way as soon as possible.

Festival Discount Policy

  1. Festival Discount is applicable to specific items or services as mentioned in the offer. Konaka Technology reserves the right to determine which items or services qualify for the discount.

  2. Eligibility: The discount is available to all customers who use the provided code during the offer period.

  3. Non-Exchangable: The discount cannot be exchanged for cash or any other form of credit.

  4. Modifications: Konaka Technology reserves the right to modify or terminate the discount offer at any time without prior notice.

  5. Offer valid while stocks last

  6. Final Decision: Regarding the application of the discount and any disputes, Konaka Technology's decision is final.

Please read and understand these terms and conditions before availing of the festival discount. If you have any questions or concerns, please contact our customer support team for assistance.

Affiliate Program 

Embark on a rewarding journey with Konaka as we invite you to join our affiliate program. As a dynamic brand dedicated to skincare, cleaning, and supplements, we're excited to collaborate with affiliates who share our commitment to health and well-being.

We odder competitive 15% Commission Rate on every successful sale generated through your unique affiliate code. Konaka believes in recognising the efforts of our affiliates with a generous commission structure. How to Join: Ready to elevate your affiliate marketing journey with Konaka Lifestyle? Sign up for our affiliate program now.

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